Hotel a Akron nord-occidentale

“I told the front desk person it was a prepaid reservation but they charged me twice. Then they said they couldn’t credit the amount back because I had to wait till the next morning to discuss it with the volte manager, starting 7am. The next morning same story. The person in charge at the front desk said the Manager was not it that day and I had to give them a call to discuss my claim. Very very upset and disappointed ”

“good”

“We were only there for one night but the staff were friendly and the room was clean. We would definitely stay again.”

“It was plenty good for what you pay. But literally zero breakfast. Good place for a short stay. ”

“Ok”

“Room was clean! Pool was clean. But rule #1 don’t check in on SUNDAY if you want to swim. The pool is closed from Sunday at 5 until Monday at 5 which we were not told. TV didn’t work in one bedroom but breakfast was good. ”

“Rooms were dirty - first one had a Christmas tree in the corner and glitter on the floor in April; second smelled strongly of weed. Bathtub in third room - where we ultimately slept - had mold around the faucet inset. Breakfasts were awful. Hallway floors were sticky.”

“Nice stafff but property could use some remodeling.”

“James at the front desk was really great, all of the staff were kind, room clean and quiet. ”

“Staff was good. I didn't get the room I booked and the entire property smelled like marijuana but it was comfortable enough for one night. I'm glad I wasn't staying longer. ”

“The first room water on the floor and tub was peeling and smelled like smoke. Moved to the second room, the bedspread had spots on it (she exchanged it). The toilet was running, so I let her know and no one came to fix so listenedto that for 2 days. The tub was peeling”

“Staff was really helpful and efficient! Lobby and elevators were welcoming and appeared clean. Two-star review is for condition of the room. Although the bedsheets were clean, it smelled like stale cigarettes — kept waking up throughout the night because the smell was so nauseating. It felt like that smell was ingrained over years and it was IN everything — the carpet, the upholstery, the curtains — no amount of daily room service would have been able to rid the smell. The room itself was tidy...

“Yes”

“Good place to sleep”

“We stayed here for one night as we were doing some college tours, the beds were comfortable however the room cleanliness was poor as there was food crumbs all over the carpet, hair on the bathroom floor and shower. The breakfast bar had a couple of different options to choose from but the food did not taste freshly made. Overall it was good place to sleep and recover.”

“Yes. Everything was great and the staff were very helpful. ”

“Pool was closed, and had to pay for parking on a holiday ”